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Terms & Conditions

Terms & Conditions

The following terms and conditions (“terms”) apply to all purchases of products by you from Aquataps Limited. Please read them carefully. We may vary these terms from time to time and therefore you should check to ensure you have the latest version before you make a new purchase. Your legal rights are not affected by these terms and conditions. Advice about your legal rights is available from your local Citizens Advice Bureau.
This site is owned and operated by WPG Shop Ltd (“WPG Shop”, “we” or “us”) Registered number 12540514 (UK). VAT Number: GB 383349668. You can write to our Customer Services at the above address or telephone us on 01268 727823.

1. Payment

We take payment from your card at the time we receive your order once we have checked your card details. Fraud checks may be conducted. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.

Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods within 14 days.

2. Acceptance of Order

If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Order acceptance and the completion of the contract between yourself (‘customer’) and us (WPG Shop Ltd T/a Aquataps) will take place on the date of dispatch of the product order, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions see section Right to Cancel.

Orders placed by phone

Orders placed over the telephone undergo additional security checks once the order has been placed – this is to protect Aquataps Limited and cardholders against credit card fraud. As a result, our cut–off times for next day delivery are one hour earlier than with a standard order placed securely over the internet. Furthermore, occasionally we will contact you after a telephone order has been placed to request additional information, such as a copy of a utility bill or other proof of address – until we have this information, we will be unable to process your order. Orders will be cancelled and refunded if after 10 days information requested is not provided.

Ordering Errors

You can correct errors on your order up to the point at which you click on “submit” or “make payment” on the final page of our ordering process.

4. Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

5. Delivery of orders

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. We make every effort to deliver goods within the estimated timescale, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered and checked for damage.

If you are purchasing to replace your existing furniture, we also recommend that you do not dispose of your existing furniture until your new goods have arrived and been checked for damage. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third-party claims.

Our full Delivery & Returns policy is here.

6. Export Restrictions

We will specify any export restrictions that apply on any of our products on individual product listings. Any export restrictions will also be clearly indicated at checkout.

7. Gift Wrapping

We do not offer a gift-wrapping service at present.

8. Returns

In the unlikely event you should want to return an item to us we are pleased to offer all customers a 14 Day Returns Policy in which you are able to return unwanted and unused items. You have 14 days from receipt of your order in which to notify us if you want to return items for a refund. All returns must be preauthorised via by us prior to returning. It is the customer’s responsibility to return the goods to us at their cost. The returned goods must be in a resaleable state and any goods or accessories that accompany the returned product must come back. All products should also be returned with their original box, packing and accessories.

WPG Ltd t/as Aquataps Limited will deduct from any refund the cost of recovering goods from customers if we arrange the collection of the goods. This is typically £20 per item for most appliance items. The exact cost will be advised when you arrange your return. Please be aware that postage charges incurred by returning the item(s) to us will not be refunded. We recommend that you use a trackable delivery service.

Please email info@aquataps.co.uk or use the contact us page on our website to request product return authorisation. Items must be returned unused and in a saleable condition and packaged in their original packaging or packaging of an equivalent standard. Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods.

Our full Delivery & Returns policy is here

Delivery discrepancies

Any delivery discrepancies must be reported as soon as is reasonably possible after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign. We recommend you take a photo of the delivery.

Damaged or faulty items

If you notice that any of your items are damaged or faulty when you receive your delivery, please refuse the delivery, and contact us to arrange re–delivery of a replacement. If you discover after delivery that any items are damaged or faulty, please report this to us as soon as is reasonably possible via email or telephone.


We will contact you to arrange a replacement, send replacement parts or issue a refund. If you choose to receive a refund, we will refund you in full to your original payment method (your payment card or PayPal account), including any delivery charges you paid if your whole order is being refunded.


We ask that you do not use the damaged items and that you re–package them in their original packaging wherever possible. Nothing within this Returns policy affects your legal rights.

9. Warranty

We offer a 5-year warranty on all our Taps and a 2-year warranty on our boilers from the date of purchase, against manufacturing defects where used in accordance with the instructions. We will replace or repair defective components; however, any expenses related to installation or on-site technician services will not be covered. This is subject to the following exclusions:

Where incorrect assembly occurs or use of non–recommended parts, or third-party accessories not compatible with original design are used.
Where the product has been tampered with by a third party or interventions by non–authorised personnel. Where your product is covered by our warranty against manufacturing defect, we will at our discretion provide a spare part, repair, replacement, or refund. Please contact us with a full description and photographs of the fault. We may arrange an engineer to inspect the item and either rectify the fault or advise on action required.

In the event that the filters are not replaced within the stipulated 6 month period, the warranty will be rendered null and void. These filters can be purchased individually through our website or subscribed to via our subscription service. To ensure the continuity of your boiler’s warranty, it is crucial to purchase and replace the filters every six months through the Aquataps website at www.aquataps.co.uk.


If a claim needs to be made during the warranty period the following steps must be followed:

  • Report the issue to Aquataps via email: info@aquataps.co.uk, telephone: 01268 727823 or chat service.
  • A member of the technical team will make a decision on what needs to happen to rectify the issue.
  • The faulty product will need to be returned to Aquataps for inspection before a replacement can be sent. If returning your product before a replacement is received will cause you any problems or inconvenience, we can offer to send the replacement upfront for a charge of £99. When the faulty product is received back, and the reported issue has been confirmed we will refund the £99 back within 48 hrs.

Aquataps are happy to arrange a collection through their courier however if a collection cannot take place, then Aquataps will not be held liable and the person returning the product must ensure it is returned safely.

Where your product is no longer under warranty we will endeavour to repair or replace parts subject to availability. There may be charges outside of the warranty period, these will be advised before proceeding.

10. Right to cancel

If you have changed your mind and want to return all or part of your order, please contact us within 14 days of receiving your order. We will get in touch to arrange to collect the item(s) you want to return. Where multiple items form part of the same order but have been delivered separately, your right to cancel starts 14 days after the date on which the last product(s) was (were) delivered to you.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by email or post). Our email address is info@aquataps.co.uk. Using our contact form is the quickest way for us to manage your cancellation. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you are returning your entire order, we will not refund any delivery charge you paid only the cost of your item(s). However, we will deduct from your refund the cost of collecting the item(s) if collection was arranged by us. This cost will be advised when you notify us of your return. We will issue your refund promptly once your returned items have been received.

To receive a full refund, we ask that you take reasonable care of the product(s) and that they are returned to us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you. We may make a deduction from the reimbursement for loss in value of any product(s) supplied if the loss is the result of unnecessary handling of the goods by you.

This right to cancel does not apply to any of the following.

  • Personalised product(s)
  • Any product(s) which have been made or adapted to your requirements.
  • Any product(s) which cannot be returned due to health or hygiene reasons.

11. Limitation of Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third-party claims.

Our total liability in connection with or arising from the Order, whether in negligence or otherwise, shall be limited to the value of the Goods.

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of WPG Shop or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

12. Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to WPG Shop Ltd T/a Aquataps, any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non–commercial use is prohibited without the permission of WPG Shop. You may not modify, distribute or re–post anything on this website for any purpose.

13. Accuracy of Content

WPG Shop has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. All materials refer to the main material used. Other materials may be used in the product that are not listed. The weights, dimensions and capacities given are approximate only. Packaging may vary from that shown.

14. Damage to your Computer

WPG Shop makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. WPG Shop shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

15. Password/Account Security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. WPG Shop shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account..

16. Privacy Statement

We always protect your personal privacy and our privacy policy is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with our privacy policy, do not give us your details. This privacy policy is part of our Terms and Conditions. If you do give us your details and then decide you do not want us to use your details anymore, please email us via our contact us page. If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information: (i) Your title, name, and address (including option to save different delivery addresses); (ii) Contact phone number and email addresses; Registration enables you to speed up the ordering process, however, you do not have to register with us until you choose to order.

17. How we use your details

Our offers: Once you have purchased with us, we would like to send you product updates, our latest information, and special offers. Other offers: Occasionally we may pass your details on to like–minded, carefully screened companies who might send you details of their offers. You can always email us with your details and mailing preferences. We may also use your information to manage your purchases such as sending a confirmatory email, and your card payments for goods you buy from us and to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. You can check any information that we are holding about you or ask any questions about this privacy policy by emailing us at info@aquataps.co.uk.

18. About Cookies and the way we use them

In common with other websites, we do also use “cookies”. A cookie is a small file that a website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket. You can control the use of cookies on your computer and can turn them on or off at any time. Please refer to your internet browser. In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser, version, and the Website that you visited prior to this site. Please note: We do not use cookies to store any of your personal or financial information on your computer.

Our cookie policy is here
You can control the use of cookies on your computer by either enabling or disenabling them yourself. You can get more information about cookies at www.allaboutcookies.org

We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. WPG Shop cannot accept any liability in respect of the use of these websites.

20. Use of this Website from outside the UK

WPG Shop make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

21. Law, Jurisdiction and Language

This website, any content contained herein, and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the UK. All contracts are concluded in English.

22. Terms and Conditions for Boiling Water Taps with Pull Out Spray

Danger: As the tap has a single outlet, and longer hose for the pull out spray a small amount of water will be left in the hose after each use. Please note when dispensing from hot to cold or boiling hot to cold please allow the water to dispense a while before putting your hands underneath, as this could cause a burn.


Aquataps and its employees will not be liable for any injuries.

23. Terms and Conditions for Filter Subscriptions

Our subscription is straight forward and simple Once you sign up for the regular subscription, we take care of the rest. Our Aquataps team will automatically send you your filters every 6 months ensuring your boiler and tap meet all the requirements to keep it fully under warranty.

We will send you a set of filters every 6 months automatically, so you do not need to worry about missing the filter change date.

Cancellation

You can suspend or cancel your subscription at any time by giving us 7 days’ notice prior to your next delivery date
Please email info@aquataps.co.uk providing us with your full name, address, and order number, we will then cancel your subscription within 7 days.

Change of address

If you move, please email us at info@aquataps.co.uk providing us with your account number and new address.

24. Terms and Conditions of the Friend Referral Program which runs until 26th August 2023

  • Unique referral coupon code must be used at time of purchase in the coupon section of the checkout.
  • Coupon can be used only on our Aquatap Classic, Ultra and Fizz models.
  • The original order number part of the referral code will be used to match the client who referred for the £30 Amazon Gift Card.
  • £30 will be deducted automatically at the time of purchase for the person purchasing.
  • The £30 Amazon Gift Card will be sent digitally 21 days from the purchase date, as long as the order has not been cancelled, refunded or an issue raised by the purchaser.
  • If the code was not entered at the time of purchase, we will not accept any further requests to add the code after the sale has been completed.
  • This coupon and discount can be used with any general discount on the website however it cannot be used with any other coupon offer or coupon discount.
  • There is no limit on how many times this referral coupon can be used.
  • Only one coupon per user
  • Aquataps reserve the rights to cancel this promotion at any time without notice.